Shipping policy

Thank you for shopping with ALEXANDER MORGAN JONES. Based in New Zealand, our online store specializes in a full range of bag products. We adhere to strict packaging and logistics standards to ensure every ordered bag is well-protected during transit and delivered to customers safely and efficiently.

1. Order Processing Time

All valid and fully paid bag orders will be processed, packed and ready for shipment within 1 to 5 business days after order confirmation. Processing operations are paused during New Zealand local weekends and national public holidays, which will not be included in standard processing timelines. During peak trading seasons or unexpected order surges, processing schedules may be slightly prolonged. We will issue official email notifications to customers promptly once noticeable delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated according to package specifications, product volume and shipping destination. The final shipping cost will be clearly presented at the checkout page before payment completion for customer confirmation.

The standard shipping service for all bag orders has an estimated delivery time of 15 business days.

All quoted delivery times are approximate references only. Actual delivery schedules may fluctuate due to logistics carrier efficiency, cross-border customs clearance progress, adverse weather, regional logistical restrictions and other unforeseen external factors.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched from our warehouse and picked up by the logistics provider, you will receive an automated shipment confirmation email containing your unique tracking number and official tracking access method.

Logistics tracking data requires system synchronization. Normally, real-time shipment tracking information will be accessible within 24 to 72 hours after dispatch. If tracking status remains unupdated beyond this period, you may contact our customer service team for professional assistance and status verification.

4. Incorrect Address Disclaimer

Customers are required to submit accurate, detailed and complete shipping address and recipient contact information when placing orders. Please double-check all details prior to payment to avoid logistical errors.

ALEXANDER MORGAN JONES shall not be accountable for misdelivery, package loss or delivery failure resulting from incorrect, incomplete or invalid recipient information provided by customers. Any packages returned to our warehouse due to address errors will require additional reshipping fees borne solely by the customer for re-delivery.

5. Lost or Damaged Packages

If your package is confirmed missing during transportation, please submit a formal loss inquiry and support request to our customer service team within 3 days after the expected delivery date. We will cooperate fully with the logistics carrier to investigate the transit record and resolve the issue accordingly.

Long-distance transportation may cause unavoidable extrusion or surface damage to bag products. If you receive damaged, scratched, deformed or defective items, please retain all original packaging materials and take clear photographic evidence within 48 hours upon receipt. Send the relevant materials to our official email, and our team will evaluate the damage and arrange appropriate solutions in a timely manner.

6. Apparel Care and Usage Notice

Each of our bag products comes with dedicated material care instructions, applicable to leather, textile, waterproof and other common bag materials. Customers should follow the official guidance for daily use, cleaning and storage of the products. We do not undertake responsibility for product damage, wear, deformation or performance degradation caused by improper manual cleaning, private modification, inappropriate storage environment or personal misuse.

7. International Shipping and Customs Notice

We provide international shipping services for global customers. For all cross-border shipments, destination countries or regions may impose import duties, customs taxes and other clearance-related fees. All such charges are the sole responsibility of the recipient and are not covered in the product price or shipping fees paid at checkout.

Each country enforces independent customs supervision regulations. We are not liable for package detention, clearance failure, return or related penalties arising from non-compliance with local import rules by customers.

8. Contact Information